FAQ

Concerning the processing of your order, the manufacture of your keycaps and the Premium delivery (free from 20€ of purchase) require to our team a delay of approximately 10 to 15 working days. The Keycaps Industries team does everything possible to ensure that your order is delivered as quickly as possible, without compromising the quality of your order.

You can track your Keycaps order by going to the"Package Tracking" section in the footer of our site.

We propose a"Premium" offer for the delivery of your Keycaps, provided that you have a basket higher than 20€. Otherwise the"Standard" delivery will cost you 3€.

You ordered several products, but you did not receive all at once? No worries, this is not at all abnormal!

Because of our suppliers & collaborators located in several places in Europe, whether in France or elsewhere (in order to propose a diversity of exceptional Products, yes your Keycaps are not necessarily manufactured in old factories), some of our items are sent from different warehouses or collaborators (like the Keycaps Artisans which are designed by Individuals).

This may explain the delayed delivery of your Keycaps.

Your package takes a decade to arrive in your mailbox?

Don't panic, yes it is possible that your package got lost on the way by the delivery company! But the team at Keycaps Industries™ team takes care of everything, because we manage all the disputes for our customers, with the only goal of satisfying our Customers.

The responsibility of your order is at no time relegated to transport, we assume full responsibility for the concerns related to the carriers by sending you immediately, the same article at our expense after.

To report a claim on your order contact us at this address: sav@keycaps-industries.fr

Yes, your order can be totally modified within 24 hours after your purchase, after this time your Keycaps are directly shipped!

Contact us, specifying your order number at: sav@keycaps-industries.fr

You have the total right to cancel your order at any time but of course before shipping, you have 24 hours to make a cancellation request! You will be automatically refunded on your payment method used during the purchase.

To make this request, you can contact our team from this address: sav@keycaps-industries.fr

Yes, you can return a product that you are not satisfied with or simply because you received it damaged.

Our Keycaps undergo a multitude of strict quality controls for each shipment.

However, if one or all of the products you received have manufacturing defects, please send us photos of the product( s) (with the original packaging) to our after-sales service team: sav@keycaps-industries.fr and tell us your order number.

But, in order to qualify for a return and refund, your Item(s) must be completely unused and in the same condition as you received it.

The Security of our customers is our priority, Keycaps Industries™ offers only the most secure payment methods on the web.

We only accept credit card payments for the moment. But the arrival of Paypal in the future months will allow us to offer you the payment in several times.

Your bank details will not be shared with us at any time. All payments are protected by our best 128-bit SSL encrypted payment process.

Yes, your information is secured to the maximum!

The mention "HTTPS" in the URLs of our Keycaps Shop testifies to the ultimate quality of our services and our duty to secure our customers.

The "HTTPS" uses the SSL/TLS protocols, it is the variant of the "http". HTTPS" is used to protect the financial transactions of merchant sites, such as our Keycaps Shop.

Nowadays, for e-commerce sites, it is essential to have this SSL certificate, since it is the best way to protect your purchases and to protect you from malicious people like hackers.

Located in the address bar (URL) of your web browser, the SSL certificate is represented by a small padlock, but also by an "s" following the "http" which means "secure".